成绩 100.00/满分100.00
一、选择填空题（每题10分，共5题）
题目1
正确
获得10.00分中的10.00分
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题干
— If you can't say what you've come to say at the meeting, what's the point?
—____________________,but I think you might need to change your approach somewhat.
选择一项：
A. I am not sure
B. I can see that
C. I know that
反馈
你的回答正确
解析：本题考核“对他人观点表示赞同”的交际用语。此处需要用一句较短的话语来对第一说话人的观点进行评价，为下文进一步的说明做铺垫。第一个选项没有给出明确的观点，第三个选项虽然表明了说话人的观点但是不够礼貌，只有选项B对第一说话人的观点给予了明确和礼貌的评价，所以答案是B。
题目2
正确
获得10.00分中的10.00分
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题干
—How did your meeting go yesterday?
— ____________________actually, it was really frustrating.
选择一项：
A. Not so good
B. Very good
C. Nothing special
反馈
你的回答正确
解析：本题考核“消极评价”的交际用语。根据句意，第二说话人要表达的是负面评价，Very good不合题意，Nothing special所蕴含的消极程度与后面的frustrating也不匹配，所以答案是A。
题目3
正确
获得10.00分中的10.00分
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题干
I think the primary ______factor is there's been so much absence lately.
选择一项：
A. contributing
B. causing
C. affecting
反馈
你的回答正确
译文：我认为最主要的原因是最近缺勤太多。
解析： contributing为形容词，由动词+ing构成，cause的形容词形式为causal，causing是cause的动名词形式，而非形容词，affecting不适用于此句，所以答案是A。
题目4
正确
获得10.00分中的10.00分
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题干
Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
选择一项：
A. that
B. those
C. /
反馈
你的回答正确
译文：创造力，特别是那些需要跨部门完成的创造性活动，可能因团队协作能力下降而受到很大冲击。
解析：根据句意，此处需要补充一个指代前文creativity的代词，those为复数形式不匹配， 另外也不能缺省不用，因此正确答案应该是A。
题目5
正确
获得10.00分中的10.00分
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题干
He's left now, but productivity hasn't ______that much.
选择一项：
A. carried on
B. caught up
C. picked up
反馈
你的回答正确
译文：他已经离开了，可是工作效率并没有太大好转。
解析：动词短语carry on意为“继续、开展”，catch up意为“赶上”，pick up意为“好转、改善”，根据语境，答案应该是C。
题目6
正确
获得50.00分中的50.00分
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题干
二、阅读理解：根据文章内容，完成选择题（共50分）。
Communication Failure
The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived.
You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.
In a business, there are three main types of communication failure. Each has its own indicative signs.
?The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.
?The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.
?The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
操作提示：通过题目后的下拉选项框选择正确答案。
1. Confirming reception of the sent messages means 回答
C
.
A. the messages are sent to right receivers
B. the messages are correctly understood
C. the messages are correctly understood by right receivers
2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?回答
A
A. Conceiving.
B. Sending.
C. Receiving.
3. What is Chinese whispers?回答
B
A. Who whispers in Chinese.
B. A game to pass message around in a whisper.
C. Chinese people who don't normally talk very loudly.
4. Allocative failure does NOT happen when 回答
A
.
A. the right information goes to the right place
B. a company gathers false information
C. the correct information is not received by the right department or person
5. According to the passage, which of the following cases does NOT belong to human failure?回答
C
A. Decreasing creativity across departments.
B. Inadequate communication between departments.
C. Increasing customer complaints.
反馈
答案：1. C 2. A 3. B 4. A 5. C
解析：
1.这是一道理解题。本题询问“对已发送信息进行接受确认指的是……”。此题信息对应文章第一段，需要读懂段落大意，同时结合常理做出选择，即“被对的接收者正确理解”，所以选择C。
2.这是一道理解题。本题询问“在那个著名的英国军队指挥官故事中，沟通链上的哪个环节可能没有出错”。此题信息对应文章第二段，需要读懂段落大意，同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节，可大致判断“信息的拟定”环节没有出现错误，所以选择A。
3.这是一道理解题。本题询问“什么是传话游戏”，对已经做过这个游戏的人来说凭经验就可以做出选择，对于不熟悉该游戏的人，需要完整阅读文章第三段即可做出判断，即选项B为正确解释。
4.这是一道细节题。本题询问“分配错误在什么情况下不会发生”，需仔细阅读文章第五段关于分配错误如何产生的说明，特别是第二句关于此类错误的详细定义，然后推断出在什么情况下可以避免发生此类错误，正确选项为A。
5.这是一道理解题。本题询问“根据短文判断下列哪个事例不属于人为错误”，需仔细阅读文章最后一段关于人为错误如何产生的说明，理解后即可将“增长的客户投诉”排除在人为错误之外，因此正确选项为C。
来源：网络整理 免责声明：本文仅限学习分享，如产生版权问题，请联系我们及时删除。
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