单元自测7（10分）
试卷总分:100 得分:100
一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。
1.—Why do you look unhappy. What’s the matter
—.
A.I’m satisfied with the good performance of the radio I’ve just bought.
B.I’m glad to have bought this radio at such a price.
C.I’m rather disappointed with the poor quality of the radio I’ve just bought.
2.—
— Neither do I. Look at our community, it is such a mess.
A.Our service center don’t offer much help for us.
B.Ireally don’t think our service center is satisfying.
C.I’m slightly satisfied with our service center.
3.—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant
—Waiter:
A.I’m really sorry about that.
B.I don’t think it’s hard.
C.You’ll get it next time.
4.The heating system of our apartment broke down so Imade a ______ call to the community service center.
A.discussion
B.complaint
C.praise
5.They since last night. They are about to finish the work.
A.are cleaning the system
B.have been cleaning the system
C.had cleaned the system
6.二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
1.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 1
A. 焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。
B. 焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。
C. 焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。
2. Angry customers tend to aim their dissatisfaction and complaints at staff members. 2
A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。
B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。国开电大答案请进：opzy.net或请联系微信：1095258436
C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。
3. You will do everything within your power to try and resolve the situation. 3
A. 你会在权利范围内尽一切努力解决问题。
B. 你会在意志范围内尽一切努力解决问题。
C. 你会在力量范围内尽一切努力解决问题。
4. Having patience with your customers and with yourself will go a long way in winning over hostile customers. 4
A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。
5. To communicate precisely what you want to say, you have to frequently need to define key words. 5
A. 要简明扼要地表达本意，就必须不断定义关键词。
B. 只要定义频繁出现的关键词就能准确传达本意。
C. 要准确表达你的本意，就必须不断定义关键词。
(1).cloze Subject
A.A
B.B
C.C
(2).cloze Subject
A.A
B.B
C.C
(3).cloze Subject
A.A
B.B
C.C
(4).cloze Subject
A.A
B.B
C.C
(5).cloze Subject
A.A
B.B
C.C
奥鹏国开作业答案请进opzy.net或添加微信：1095258436
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