中央广播电视大学2004-2005学年度第一学期"开放专科"期末考试
英语专业 商务英语写作 试题
I. Complete the letters with the words given. (10 points)
requests, appreciate, overdue, appoint, confidential, remain, further to, explanation,regarding, confidence
(1)
Dear Ms. Waif
1 your letter of 26 April, I am happy to provide the information you requested 2 Arnold Stevens, with the understanding that this information will be kept 3 . I can recommend Mr. Stevens with every 4 . He has been a stock c!erk and then a sales assistant in my store since September 1996. He has always been willing to work odd hours, including weekends and holidays, and has proven to be a hardworking and trustworthy employee.
If you were to 5 Mr. Stevens to the post, we should find it very difficult to replace him. However, we 6 that it may be time for Mr. Stevens to move on. Sincerely yours
(2)
Dear Sir
We are very much surprised that we have received no reply to the further letter we sent you on 28th July regarding the long 7 payment of $ 95.67 on your account. Our relations in the past have always been good. Even so, we cannot allow the amount to 8 unpaid indefinitely, and as we have received no replies to any of our several 9 for payment, we are now reluctantly compelled to have recourse to law, unless the amount due is paid or a satisfactory 10 received by the end of this month.
Yours faithfully
Ⅱ. Choose the best answer for each question. (10 points)
11. I am writing to find out the facts __ to your recent insurance claim.
a. be related b. relate
c. relating
12. Please examine the matter and send us the __ of the missing three boxes by air
parcel.
a. payment b. replacement
c. adjustment
13. It is essential that our suppliers __ both competitive in terms of price, and
extremely reliable.
a. be b. woutd be
c. will be
14. With regard to the loss in weight, we are enclosing a surveyor's report in order to prove
to you that the loss __ only __ in transit.
a. could.,'oceur h. could..,have occurred
c. can".occur
15. We are sorry to have to complain of the quality of the shipment of wheat, but it is far
__ the sample you sent us.
a. superior to b. inferior to
c. prior to
16. The policy __ and should reach you by the end of next month.
a. is being prepared b. is being preparing
c. is preparing
17. __ that you no longer require our services was a great disappointment to me.
a. to learn b. Learning
c. Have learned
18. Marityn had to leave for Mexico City;_____, she will not be available for next week's
meeting.
a. consequently b. nevertheless
c. moreover
19. I am afraid customers are expected to check that goods are satisfactory on ____
a. shipment b. dispatch
c. delivery
20. __ your urgent need of the goods, we have decided to accept your order despite the
current tight supply position.
a. In terms of b. In spite of
c. In view of
III. Match (10 points)
A. In the following, 21- 25 describe the problems, and a--e give the solutions. Please match them.
21. Recently, you have started to deliver later than agreed. This results in our failing to meet our own deadlines.
22. Having checked with our suppliers, it is clear that they mistakenly sent us a consignment of faulty disks.
23. Bale 3 doesn't appear to have been packed in waterproof material and has become very sodden in transit.
24. We are willing to accept the goods sent if you are able to make a substantial reduction in the price.
25. I cannot possibly use the camera you sent me because it has problems working.
a. We are asking our Agents to inspect this bale, and, subject to their reports, we will replace the unsaleable part.
b. I shall arrange for a replacement to be sent to you immediately, and would be grateful if you could return the faulty camera.
c. I can assure you that we are currently considering switching transport company to avoid this type of error occurring again.
d. With this in mind, we are more than happy to replace the faulty disks.
e. We appreciate your offer to keep the goods wrongly delivered, and we are ready to allow 14% off the invoice price.
B. Choose from f--j to match 26--30.
26. Could you send us a price list regarding your chromium plated domestic products?
27. I appreciate your advice on some problems we are experiencing with the equipment we ordered from you 3 months ago.
28. Would it be possible for you to arrange for us to see your products sometime this month?
29. Mr Nick Adams of Aiko Corporation has referred us to you for information concerning his standing.
30. The Stenogram is efficient, dependable, timesaving and economical.
f. Excessive humidity can seriously affect the operation of our equipment.
g. If it is possible, we should like to arrange a demonstration by the end of this month.
h. For fifty-two weeks in the year it works hard for you, without lunch breaks or holidays.
i. We welcome the opportunity to report favorably on his company.
j. Prices quoted are inclusive of transportation costs.
Ⅳ. Rearrange the following sentences in appropriate paragraphs to compose good letters. (20points)
Ⅳ-31
1). The reason for this is that we have recently introduced a computerized stock control
system, and there have been a number of "teething problems".
2). A revised, correct, invoice is attached for your convenience.
3). Reference is made to your letter of 27 May regarding our invoice (P5637/3).
4). I hope you have not been too inconvenienced by our mistake, and that you will continue
to honor us with your custom.
5). Having checked with our suppliers, it appears that a mistake has been made on this
occasion, and that you have been sent an invoice with incorrect details.
6). I appreciate your bringing this matter to my attention.
Ⅳ-32
1). This company specializes in student exchanges between Europe and Hong Kong.
2). I look forward to receiving this information soon as our next large groups of students will
arrive in approximately ten days.
3). Could you please send me two hundred copies of your summer calendar of forthcoming
cultural and educational events?
4). One of my responsibilities is to arrange interesting evening activities while students are in
Hong Kong, and your brochures would be very useful in helping me to do this.
V. Translate the following into Chinese. (10 points)
33.
Gentlemen
As your name and address were listed in The Business, we are writing toyou with a desire to open an account with you.
We are one of the leading exporters of Chinese silk goods and are enjoying an excellent reputation through fifty years' business experience. We are sure that you will be quite satisfied with our services and the excellent qualities of our goods.
If you need more objective information concerning our credit, please direct all inquires to
the Bank of China.
We are looking forward to your early and favorable reply.
Yours truly
34.
Dear Sir or Madam
Several weeks ago you requested information on our line of copy machines and we were
pleased to send you our brochure.
Perhaps you have additional questions about the copy machines we offer. To help you make the right decision, we are enclosing a sheet that answers the most commonly asked
questions about our line.
We hope these questions and answers will be helpful. If you have additional questions, please feel free to contact me.
Yours truly
Ⅵ. Writing. (40points)
35. Write a letter for the following situation.
You have just received a letter pressing for overdue payment. Write a letter of payment to include the following particulars.
1). Explain that payment was delayed because your accounting department made an oversight in making remittance.
2). Inform the seller that the sum has been sent to him by Telegraphic Transfer today.
36. Write a reply to the following letter.
Dear Mr Perkins
According to Contract No. 192 covering 150 cases of recorder components, the shipment
is to be made in September. But yesterday our customers informed us that they needed the
components urgently to fulfill the orders with their buyers, so we find ourselves under the
necessity of requesting your cooperation to advance shipment to August.
We can imagine the inconvenience which our request may cause you, but wedo hope our
old pleasant relations ,will offset them.
Thank you for your cooperation in this respect.
Yours truly
(hints: show your consideration, manufactures are busy and persuaded to deliver 50 cases in
August and the remaining in September, ask to amend credit and confirm )
中央广播电视大学2004-2005学年度第一学期"开放专科"期末考试
英语专业 商务英语写作 试题答案及评分标准
I. Complete the letters with the words given. (20points)
1Further to2regarding3confidential confidence5appoint6appreciate7overdue remain9requests10explanation
II. Choose the best answer for each question. (10points)
11121314151617181920CbabbabaccⅢ. Match. (10points)
A. 21. c 22. d 23. a 24. e 25. b
B. 26. j 27. f 28. g 29. i 30. h
Ⅳ, Rearrange the following sentences in appropriate paragraphs to compose good letters. (20points)
Ⅳ--31. para. 1:3,6 para. 2: 5,1, 2 para. 3:4 (10points)
Ⅳ--32. para. 1:3 para. 2:1,4 para. 3:2 (10points)
Ⅴ.Translate the following into Chinese; (10points)
33．
敬启者：
我方在《商业》杂志上得知贵公司的名称和地址，愿与贵公司建立商贸关系，特函奉知。
我公司是中国丝绸产品大出口商之一，具有50年商贸经验，享誉中外。我方的服务和产品质量一定会令贵方满意。
对我方的信用，如需作更进一步的了解，请向中国银行直接查询。盼回复。
敬上
34
尊敬的先生／女士：
几星期前，贵方要求我方提供我方的复印机产品。我方很乐意将我们的产品目录寄给贵
方。 可能贵方对我们生产的复印机还有其他疑问。为了帮助贵方做出正确的决定，我们就该产品最常见的有关问题作了回答，随附给你。
我们希望这些问题和回答能够对贵方有所帮助。如果贵方有其他问题，请随时与我们联
系。
敬上
VI. Writing. (40 points) (for reference)
35. Write a letter for the following situation.
Dear Sirs
We have received your letter informing us that we did not settle our payment due on
(date) . Upon checking the cause of this delay, we have found that our accounting
department made an oversight in making remittance to you.
The sum of $ __ has today been sent to you by Telegraphic Transfer and we
believe that it will reach you in a couple of days. We are very sorry to have kept you waiting,
but hope you will realize that we had no intention to delay our payment.
Yours faithfully
36. Write a reply to the following letter.
Dear Sir
We have received your letter of July 6 requesting us to advance the shipment of your
order for recorder components to August. We immediately contacted our manufactures,
asking them to rush production. Unfortunately, they are now heavily committed for many
months to come and may not be able to comply with your request. However, after our
repeated persuasion, they agreed to do their utmost to deliver 50 cases in August and the
remaining in September.
We hope this arrangement is agreeable to you. If so, please amend the covering credit
and let us have your confirmation as soon as possible.
Yours truly
(每题20分，内容12分；语法、拼写等4分；文体与语气4分。)
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