一、 复习范围
1. 教材《饭店英语》
2. 《饭店英语》期末模拟试题
3. 《饭店英语》网上形成性考核作业
二、 考试题型
考试题型可参照《饭店英语》期末模拟试题和网上形成性考核作业，具体题型如下：
1. 选择正确答案。（20题，每题2分, 共40分）
2. 把词组翻译成英语。（10题，每题2分, 共20分）
3. 判断句子正误。（10题，每题2分, 共20分）
4. 把句子翻译成英语。（5题，每题4分, 共20分）
三、 考试形式
本课程期末考试为开卷笔试，由省电大统一命题，考试时间为90分钟。期末考试成绩占该门课程成绩的70%。
I. Choose the best answer. (40 points, 2 point each)
1. After greeting a new guest, the receptionist’s first action should be to _____.
A. check the guest’s reservation
B. ask the guest the length of his stay.
C. Ask the guest to register
D. Call the bellman
2. Mr. and Mrs. are a couple. You shouldn’t provide them with _____.
A. a double room
B. a twin room
C. a deluxe suite
D. a single room
3. can you give me the flight number, please, _____ the plane is late?
A. so that B. for C. in case D. for fear that
4. Don’t call her at seven o’clock. She _____ dinner.
A. will eat B. is eating C. will be eating D. has been eating
5. ---- Wonderful! Thank you for your nice suggestions.
---- _____
A. It’s my pleasure.
B. Excuse me.
C. First firth, second left.
D. Please don’t.
6. You can take my umbrella ____ it rains.
A. as if B. like C. as D. in case
7. He is the only son. They young parents _____ do what he wants.
A. let’s B. let us C. let him D. like to
8. Next month they _____ a meeting here for tow or three days.
A. will be having B. have had
C. have D. shall have
9. We usually have high occupancies in _____.
A. the peak season B. the summer holidays
C. the Spring Festival D. the end of the year
10. My wife was _____ several times by the noise the baggage elevator made.
A. wakes up B. was woken up
C. waked up D. was woken
11. She always does room service _____.
A. in a sense B. by the way C. on request D. within easy reach
12. I’m sorry that my new skirt is not colorfast. The color _____ when it was washed.
A. went off B. came down C. got off D. turned off
13. They completed their work _____ time.
A. ahead of B. in front of C. as soon as possible D. right away
14. Generally speaking, the _____ number of each guest room is the same as the room number.
A. intension B. extension C. intender D. extended
15. Among so many beautiful things in the Yuyuan Garden, I like the Big Rockery _____.
A. most of all B. very good C. enough D. best
16. There was something wrong with his back and he had to _____.
A. lie flat B. hand out C. go off D. tear over
17. Mr. and Mrs. Bellow will visit the Yuyuan Garden, _____?
A. aren’t they B. won’t they
C. will they D. won’t he
18. If you want more information, you may _____ the booklet.
A. ask B. find C. refer to D. look after
19. Don’t you think it _____ to learn English?
A. of being important B. being important
C. important D. importantly
20. Did you _____ to _____ in the Housekeeping Department?
A. use… working B. use… work
C. used… work D. used … working
II. Translate the following phrases into English. (20 points, 2 points each)
21. 填写入住登记卡
22. 洗烫衣服务员
23. 叫号电话
24. 平信
25. （美国）运通卡
26. 娱乐设施
27. 早餐券
28. 兑换凭单
29. 手续费
30. 高峰价
III. Decide whether the following statements are true (T) or false (F). (20 points, 2 points each)
31. The Front Desk clerk needn’t provide information on matters relating to the hotel and the community.
32. A bellman should not shake hands with the guest.
33. We should welcome the guests’ complaints.
34. Hotel guests can take a brochure from the reception desk free of charge.
35. The only form of advertising used by hotels consists of displaying ads in newspapers and magazines.
36. Guests feel pleased when the room attendant calls them by the names.
37. The check-out room is always cleaned first.
38. The tap water in most Chinese hotels can be drunk without being boiled.
39. It is important for a cashier to remember the correct exchange rate at the beginning of each business day.
40. The laundry department should pay for the damage of the guest’s clothes with no limit.
IV. Translate the following sentences into English. (20 points, 4 points each)
41. 您想兑换哪种货币？
42. 如果您把姓名和电话号码留下，我会叫他一有空就给您回电话。
43. 您想怎样付帐，先生？用现金还是信用卡？
44. 希望你在这里过得愉快，欢迎下次再光临。
45. 我保证您就餐之后,房间一定清扫完毕。
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