本课程的考核采取两种形式：形成性考核和课程终结考试。课程总成绩以百分制计。形成性考核(网上)占50%，课程终结考试占50%。
课程终结考试的内容，包括大纲规定掌握的基本语言知识和技能。具体命题内容及形式参照“商务交际英语（2）考核说明”。
课程终结考试形式为笔试，闭卷。由浙江电大统一命题，在同一时间全省统一考试。
一.《商务交际英语2》复习提要
2. 1.考试范围：7—12章
3. 题型:
1． 单项选择（20分，共10题）
主要考查学生对商务交际英语基础知识的掌握
学生可把重点放在以下几种商务交际中应注意的地方：技术文书（如：instruction, manual, description, persuasive letter, proposal 等）、图表及可视化手段、客户服务、非言语交际、陈述和会议、简历及应聘信，等等。
学生同时可以参考练习册7——12章的Short answer 部分练习以及课文的内容要点。
2． 判断题（共20分，共10题）
主要考查学生对商务交际英语基础知识的掌握
学生可把重点放在以下几种商务交际中应注意的地方：技术文书（如：instruction, manual, description, persuasive letter, proposal 等）、图标及可视化手段、客户服务、非言语交际、陈述和会议、简历及应聘信，等等。
学生同时可以参考课本7——12章checkpoints中True / False部分练习。
3．阅读理解（共30分，共10题，两篇文章）
主要考查学生的阅读能力
材料选自课外相关的阅读主题
4. 翻译（共15分，3段短文，每段5分）
主要考察学生翻译商务英语的能力
学生重点参照练习册第7，10章Translation 练习第4、第5句，11章的第5句，12章的第3、第5句的前面三句。
5. 写作（共15分）
主要考查学生用不同商务文体进行英语写作的能力
（3）商务信函（如：请假信、致客户信、应聘信等）的写作（15分）：要求学生能够使用信件形式进行商务交际。具体可参考第7章、第9章、第12章Exercise、Editing activities部分的练习。
二.《商务交际英语2》期末复习练习
I. choose the best for the question
1. Which of the following is a good example of an apology made to a customer for a mix-up in an order?
a. “I’m sorry about that. Let me see what you should have received and I’ll fix it for you.”
b. “Oh I’m sorry, that must have happened during the night shift. I can fix that for you.”
c. “Well, I didn’t take your original order, but I can place a new order for you.”
d. “Oh, one of the trainees probably input the order incorrectly. Sorry about that.”
2. Why is a clear and limiting title an important part of a set of instructions or manual?
a. Because it tells readers what steps they should follow.
b. Because it tells readers what steps they should not follow.
c. Because it tells readers what the instruction or manual does and does not cover.
d. Because it tells readers whether the instruction or manual is effective or not.
3. If you want to organize cumbersome detail into an easy-to-follow format, which of the following graphic type can you use?
a) Organization chart
b) drawing
c) photograph
d) table
4. Which of the following is NOT a characteristic of a multimedia presentation?
a) animation
b) sound
c) projection of three-dimensional objects
d) video clips with sound
5. What is especially important when talking on the telephone?
a) Using a conversational tone.
b) Speaking more loudly than usual.
c) Avoiding distractions.
d) Speaking clearly.
6. Which of the following is TRUE?
a) A service provider who lies is breaking the law.
b) A service provider who lies is behaving unethically.
c) A service provider who makes a mistake is breaking the law.
d) A service provider who makes a mistake is behaving unethically.
7. Which of the following is NOT considered nonverbal symbols that are used in the environment?
a) Friendliness of the people in that environment.
b) Physical appearance of furnishings and decor.
c) Arrangement of tables, chairs, and so forth.
d) Use of colors.
8. Why feedback is critical to a speaker?
a) Because it is the only way that a speaker will know whether he or she is correct in his pronunciation.
b) Because it is the only way that a speaker will know whether his or her message has been understood.
c) Because it is the only way that a speaker will know what response he or she should make.
d) All of the above
9. What is the main purpose of a process description?
a) To enable the reader to describe things.
b) To explain how something works.
c) To describe what an object looks like..
d) To describe the parts of a mechanism.
10. If a job applicant has considerable job-related work experience, when preparing a resume, he should organize the work experience section by ________.
11. job title b. functional order c. date d. employer Which of the following is TRUE?
a) A service provider who lies is breaking the law.
b) A service provider who lies is behaving unethically.
c) A service provider who makes a mistake is breaking the law.
d) A service provider who makes a mistake is behaving unethically.
12. Which of the following is a good example of an apology made to a customer for a mix-up in an order?
a) “I’m sorry about that. Let me see what you should have received and I’ll fix it for you.”
b) “Oh I’m sorry, that must have happened during the night shift. I can fix that for you.”
c) “Well, I didn’t take your original order, but I can place a new order for you.”
d) “Oh, one of the trainees probably input the order incorrectly. Sorry about that.”
13. Why feedback is critical to a speaker?
a) Because it is the only way that a speaker will know whether he or she is correct in his pronunciation.
b) Because it is the only way that a speaker will know whether his or her message has been understood.
c) Because it is the only way that a speaker will know what response he or she should make.
d) All of the above
14. Which is the best closing for a sales letter?
a) Call today for a free catalog.
b) Call me at 1-800-555-9876 for a free catalog.
c) Be sure to order our new catalog
d) We look forward to your next order.
15. If a job applicant has considerable job-related work experience, when preparing a resume, he should organize the work experience section by ________.
a) job title b. functional order c. by date d. employer
16. Which of the following is NOT about the guidelines for writing effective instructions?
a) Number each step and start it with a noun.
b) Put the steps in sequential order.
c) Describe each step separately so readers will not overlook a step.
d) If a step should be carried out only under certain conditions, describe the conditions first.
17. Why a clear and limiting is title an important part of a set of instructions or manual?
a) Because it tells readers what steps they should follow.
b) Because it tells readers what steps they should not follow.
c) Because it tells readers what the instruction or manual does and does not cover.
d) Because it tells readers whether the instruction or manual is effective or not.
18. If you want to organize cumbersome detail into an easy-to-follow format, which of the following graphic type can you use?
a) Organization chart
b) drawing
c) photograph
d) table
19. Which of the following is NOT a characteristic of a multimedia presentation?
a) animation
b) sound
c) projection of three-dimensional objects
d) video clips with sound
20. Which of the following should be regarded as quality customer service?
a) Be accessible.
b) Give knowledgeable responses.
c) Maintain continuous contact.
d) All of the above
II. Judge the following
Direction: Write a T if the statement is true. Write an F if the statement is false. Your judgment should be based on your understanding of the course book.
____1. People read a process description to learn how to perform a task.
_____2. If you ask for a response to your request, most receivers will consider you pushy or aggressive.
____3. It’s okay to talk to a coworker at lunch about a customer’s financial situation if you don’t name the customer.
_____4. All verbal symbols are accompanied by nonverbal symbols.
_____ 5. A person who feels that he or she knows everything has a very good level of self-confidence.
_____6 Feedback is important because it tells the speaker that you are listening to his or her message.
_____7. Effective meetings generally have only one objective.
_____8. The first step in any job search is to find the jobs available.
_____9. A resume is just a summary of a student’s academic qualifications for employment.
_____ 10. Before interviewing for a job, prepare yourself for probable questions.
III. Reading comprehension.
Passage One:
Gestures are the “silent language” of every culture. We point fingers or move another part of the body to show what we want to say. It is important to know the body language of every country or we may be misunderstood.
In the United States, people greet each other with a handshake in formal introduction. The handshake must be firm. If the handshake is weak, it is a sign of weakness or unfriendliness. Friends may place a hand on the other's arm or shoulder. Some people, usually women, greet with a hug.
Space is important to Americans. When two people talk to each other, they usually stand two and half feet away and at an angle, so they are not facing each other directly. Americans get uncomfortable when a person stands too close. They will move back to have their space. If Americans touch another person by accident, they say, “Pardon me.” or “Excuse me.”
Americans like to look the other person in the eyes when they are talking. If you don’t do so, it means you are bored, hiding something, or are not interested. But when you stare at someone, it is impolite.
Learning a culture's body language is sometimes very difficult. If you don't know what to do, the safest thing to do is to smile.
21. From the first paragraph we can know that____.
A. gestures don’t mean anything in a talk
B. gestures can help us to express our meaning
C. we can learn a language well without its body language
D. body language sometimes is misleading
22. If you stay in the United States, you should ____.
A. shake your friends’ hands all the time
B. greet your friends in a polite way
C. greet a girl friend by putting hands on her shoulders
D. never shake your friends’ hands
23. In the United States, people often ____.
A. show their friendship by touching each other
B. say “pardon me” to each other in a talk
C. get nervous when you stand too close to them
D. want you stand as close as possible to them
24. When you are talking with American people, you should________.
A. hide something in order not to show your tiredness
B. look at him in the eyes
C. stare at him and give him a response
D. avoid eye contact
25 Which of the following is the best title for the passage?
A. How to Shake Hands with Americans
B. The Importance of a Smile in Communication
C. How to Deal with Americans Nonverbally
D. How strange are Americans
Passage Two:
During the summer holidays there will be a revised(修改过的)schedule(时刻表) of services for the students. Changes for dining-room and library service hours and for bus schedules will be posted on the wall outside of the dining-hall. Weekly film and concert schedules, which are being arranged(安排), will be posted each Wednesday outside of the student club.
In the summer holidays, buses going to the town center will leave the main hall every hour on the half hour during the day. The dining-room will serve three meals a day from 7:00 am to 7:00 pm during the week and two meals from noon to 7:00 pm on weekends. The library will continue its usual hours during the week, but have shorter hours on Saturdays and Sundays. The weekend hours are from noon to 5:00 pm.
All students who want to use the library borrowing services must have a new summer card. This announcement will also appear in the next week's student newspaper.
26.The main purpose of this announcement is to .
A. tell students of important schedule changes
B. tell students of new bus and library services
C. show the excellent services for students
D. ask students to renew their library cards
27.At which of the following times will the bus leave the main hall?
A.8:00, 9:00, 10:00, 11:00
B.8:00, 9:30, 10:30, 11:30
C.8:30, 9:00, 9:30, 10:00
D.8:00, 9:30, 11:00, 12:30
28.Times for films and concerts are not listed in this announcement because .
A. they are not to be announced
B. they are hard to arrange
C. the full list is not ready
D. he full list is too long
29.In the summer holidays, the library will have .
A. no special hours
B. special hours on weekdays
C. special hours on weekends
D. special hours both on weekdays and weekends.
30. We may infer that during the summer holidays .
A. the student newspaper will sell more copies
B. there will be a concert or a film once a week
C. many students will stay in the university
D. no breakfast will be served on weekends
Passage One:
A man was looking for things of the old times. One day he came to a village and found a blue bowl. It looked very old. The bowl was on the ground and a cat was drinking milk from it. A farmer, the owner of the cat, was lying beside the bowl. The man did not want the farmer to know that he was in¬terested in the bowl. So he said to him softly. "What a nice cat you have! Will you sell it to me?" "How much will you give me for the cat?" the farmer opened his eyes and asked.
"Twenty dollars. Would that be enough?" Later, the farmer agreed. After he paid the farmer, the man said, "My cat will certainly feel thirsty. May I take the bowl so that the cat can drink?" But the farmer said, "I'm sorry I can't give you the bowl. Thanks to the bowl, I have sold twenty cats."
21. "A man was looking for things of the old times" means" ".
A. He lost things in the past and wanted to get them back
B. He liked keeping old things
C. He would like to buy things from the old man
D. He liked talking to the old farmer
22. The man wanted to buy the cat because
A. it looked very nice
B. he thought he could easily get the bowl after he bought the cat
C. he didn’t have enough money to buy both the cat and the bowl
D. he liked it more than anything else
23. After he bought the cat, he asked for the bowl because he thought .
A. it should go together with the cat
B. it could be used for the cat
C. the farmer knew nothing about the value(价值) of the bowl
D. the cat couldn’t live without the bowl
24. The fanner kept the bowl to .
A. sell more cats B. let another cat use it
C. talk to more people D. have more time with it
25. We know from this story that the farmer .
A. had only one bowl B. was very poor
C. didn’t like cats at all D. sold a lot of cats
Passage Two:
One evening two young men were walking in the street together. They tried to find a chance to steal something. The clock struck twelve. Most of the people went to bed. Quickly they came to a house and it seemed that everyone in the house had fallen asleep. Standing at the front gate, one said in English to the other in a low voice, "You wait here. I'll go around to the hack door and then get into the house. "Suddenly out of the house ran a dog, barking at them. The two men were very frightened and ran away as fast as they could. Finally, they stopped at a lonely place. The man said breathlessly, "It's too bad. I hadn't expected(期望)that the dog could understand English. "
26. Why did the two men walk in the street one evening? Because .
A. they couldn’t fall asleep B. they wanted to steal something
C. they would like to take a walk D. they went to visit their friends
27. "One said in English to the other in a low voice. "From the above sentence we know
A. he didn't know English B. he liked speaking English quietly
C. he couldn't speak aloud D. he was afraid of waking up others
28. The dog ran out of the house and barked at them only because.
A. it understood English B. it knew them
C. it found someone outside D. Both B and C
29. At last the two young men .
A. stole nothing B. stole something expensive
C. were bitten by the dog D. were caught by the police
30. What did the owners do while the dog was barking?
A. They stopped it. B. They got up qucikly
C. They shouted for help. D. The story didn't tell us.
IV.Translate the following passages into Chinese
1
Instructions tell readers how to do something. Manuals are sets of instructions combined with explanations, descriptions, definitions, and other related information. Both instructions and manuals should provide all the guidance readers need in order to carry out the tasks. Your challenge is to write instructions and manuals that are so inviting and easy to use that people decide to use them.
2.
You may want to give handouts to your audience members so that they have visual documentation of your presentation. When you give the audience your handout depends on how you’d like them to use it. At the beginning of your presentation, audience members can use the handout to follow your points and to add additional notes. During your presentation, the handout can emphasize or add detail to a particular point you are making. At the conclusion of your presentation, the handout can supply reference materials that your audience can use later.
3.
Use an agenda to determine and control the direction of the meeting. Problems arise when meeting participants stray from the topic----when attention drifts to peripheral issues or personal stories. Remain polite and friendly, but keep the group on track. When participants ramble, summarize what you think they have said and ask a question to point them in a specific direction.
4. Write a memo to inform your supervisor that you plan to have a bad tooth pulled out in the following week and will need a sick leave of two days. Supply all necessary information.
5.. Write a memo to inform your supervisor that you plan to have a hip replacement surgery in the following month and will need a sick leave of three weeks. Supply all necessary information.
TRANSLATION：Translate the following passages into Chinese
1.Proposals are another type of persuasive writing. A proposal is a formal report that describes a problem and recommends a solution. The writer establishes a need and tries to convince the reader to meet that need by taking a specific action. Proposals may be internal, such as from an employee to a supervisor, or external, such as from a consulting firm to a company.
2.You may want to give handouts to your audience members so that they have visual documentation of your presentation. When you give the audience your handout depends on how you’d like them to use it. At the beginning of your presentation, audience members can use the handout to follow your points and to add additional notes. During your presentation, the handout can emphasize or add detail to a particular point you are making. At the conclusion of your presentation, the handout can supply reference materials that your audience can use later.
3.Use an agenda to determine and control the direction of the meeting. Problems arise when meeting participants stray from the topic----when attention drifts to peripheral issues or personal stories. Remain polite and friendly, but keep the group on track. When participants ramble, summarize what you think they have said and ask a question to point them in a specific direction.
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